1. Customers may request a return within 30 days from the date the order is received. Requests submitted after this period may not be accepted.
2. To qualify for a return, products must be unused, in original condition, complete with original packaging, accessories, and any included materials. Products that are damaged, used, altered, or missing necessary components may not be eligible for return.
3. Customers must contact customer support before returning any product and provide order details and the reason for the return. Unauthorized returns may not be processed.
4. Once the returned product is received and inspected, the refund process will begin. Refunds are generally completed within approximately 3 business days after approval.
5. Customers are responsible for return shipping costs when the return is caused by personal preference, incorrect purchase decisions, or other reasons unrelated to product quality issues.
6. If a product arrives damaged, defective, or incorrect due to our error, we will review the situation and provide an appropriate solution according to the circumstances.
7. Return shipping fees and responsibilities will be determined based on the reason for the return and the result of our review.
Due to sustained losses, the merchant has decided to clear out stock at a loss.